Canary Technologies Wins 9 HotelTechAwards: Best AI & Upselling Platform

Canary Technologies has effectively monopolized the top tier of hospitality software, securing nine separate victories at this year’s HotelTechAwards. The platform was named the #1 choice in critical categories including “Best Guest Experience Platform” and “Best Voice Bot & Call Center Software.” These rankings rely on verified feedback from a massive sample size of over 25,000 global hoteliers.

The awards highlight a consolidation of trust among major industry players like Marriott International, Four Seasons, and Wyndham Hotels & Resorts. Canary’s dominance spans the entire guest journey. Notable wins include “Best Guest Messaging Software” and, crucially, “Best Upselling Software.” This signals a definitive move away from fragmented, legacy systems toward unified AI-powered ecosystems. The industry data confirms that automated solutions are now outperforming human teams in complex tasks like cross-selling amenities and managing high-volume guest inquiries.

The “Best Upselling Software” win is the key takeaway for all HoReCa operators. It provides data-backed proof that digital interfaces sell more effectively than human staff. While a waiter or receptionist might forget to suggest an add-on, an algorithm never does. This validates the Eatery Club philosophy: digital ecosystems—whether in hotels or restaurants—are the only scalable way to increase average check size and lifetime value without increasing labor costs.