Phone orders when the kiosk is busy
A QR code by the kiosk opens the same menu in the browser. Guests choose items and pay online with no app or registration required.
From QR to order number
A guest scans the QR by the kiosk to open the menu in a mobile browser. They choose items, pay online, and receive an order number. The order reaches the kitchen via the same route as kiosk orders.
- QR by the kiosk
- Menu in browser
- Kitchen
Shared flow → kitchen
Available payment methods depend on the payment provider. If a payment fails, the cart is saved for another attempt.
One kiosk mode. Two ways to order.
The kiosk operates as usual. A QR code nearby opens its menu in a mobile browser, and orders from both screens enter a shared order flow.
TWO ENTRIES
KIOSK
On-screen menu in the venueVenue screen
QR → PHONE
Same flow in the browserIn-browser flow
ONE MENU
No duplicate items, modifiers, or settingsNo menu duplication or separate channel
SHARED ORDER FLOW
KITCHEN
When a queue forms at the kiosk
Guests scan the QR code and order from their phones without waiting for the kiosk screen.
SHARED ORDERING POINT
Food courts, events, and stadiums
Guests see the kiosk in a shared area and can switch to their phone when a queue forms.
SHORT PEAK
QSR and coffee shops
During morning or lunch rush hours, some guests order from their phones while the venue continues operating with the same menu and order flow.
How it looks to the guest
A short video of an ordinary visit: the guest orders from their phone while the kiosk is busy. The step-by-step flow is in the sections above.
The video has no sound and plays only on tap.
More ordering points right at peak times
The phone opens the same menu and routes orders to the shared order flow. No new kiosk or separate app required.
- Ordering from phoneOrdering from phone
- Works with current kioskWorks with current kiosk
- Menu in browserMenu in browser
- Cart is savedCart is saved
Add Skip the Line to your kiosk
We will check your kiosk mode and online payments, add the QR entry point, and test orders in the shared flow.
Not using Eatery Kiosk yet?
Learn about Kiosk