CASE · LET'S SMASH · UKRAINE · OPENING OF THE YEAR

How 82% of Let’s Smash orders moved to self-service kiosks

Guests place and pay for their order at the Eatery Club kiosk. The data flows automatically to the POS system and the kitchen.

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82% of orders through kiosks

Smash burger close-upLet’s Smash self-service kiosk screenBurger on Let’s Smash branded paper

Kiosks took over most orders and payments. The team focused on cooking and serving.

Let’s Smash results in Q2 2026

  • 5,871

    orders placed via kiosks in Q2 2026

  • +11%

    average check growth from kiosk upsells

  • 1 → 2

    locations on kiosks: the second launched from a ready-made menu template

Let’s Smash self-service kiosk

How Eatery Club self-service kiosks work at Let's Smash

  • Self-ordering and payment

    The guest builds an order at the kiosk and pays by card. The order goes to the POS system and the kitchen, and the team cooks the burgers.

  • Upsells during checkout

    The kiosk offers sauces and add-ons during checkout. The average check grew by 11% in a quarter

  • Fast launch of a new location

    The second location reused the menu template and base settings of the first, with updated prices and local items.

“We built the brand around the kiosk, not the other way round. Self-service isn’t a feature — it’s our format.”
Let’s Smash

Kiosks in your restaurant

We’ll show you how to move your menu, payments and upsells to kiosks — and prepare a template for the next locations.

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FAQ

Self-service kiosks — how it actually works

Why did Let’s Smash install a self-service kiosk instead of a second register?
The kiosk takes orders and payments without a cashier. The register stays for cash and non-standard situations, so the team can focus on cooking and serving.
Where does 82% of orders through kiosks come from?
82% is the share of Let’s Smash orders placed via kiosks in Q2 2026. The register remained for cash and non-standard situations. This approach is called kiosk-first: the kiosk becomes the main ordering channel.
How do kiosk upsells work?
During checkout, the kiosk suggests a sauce, an extra patty and a drink. In Q2 2026 the average check grew by 11%. The calculation is based on 5,871 orders.
Will a self-service kiosk work in my venue?
Whether a kiosk makes sense depends on order flow, the share of cashless payments and peak-hour load. At a demo we’ll assess these metrics and suggest the right format: a kiosk or QR ordering.
What does a venue need to launch a kiosk?
To launch, you need a menu with modifiers, item photos, access to the POS system and space for a terminal. Eatery Club software works with various POS systems and can be installed on the venue’s own hardware. Minimum requirements: Android 13 or newer, 3 GB RAM and a screen of 10″ or larger; or Windows 10/11 x64, 8 GB RAM and Full HD.
What can be carried over from the first location to the second?
The menu, categories and upsell flows were carried over from the first location’s ready-made template. The new location only changed prices and local items. The second location ran on the very same restaurant automation setup.
What if a queue builds up at the kiosk itself?
Guests can place an order from their smartphone via a QR code. The kiosk and QR ordering run on the same system and send orders to a single kitchen queue.
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