Columns

• ID
• Customer
• Created At
• Order Number
• Order Status (UI label)
• Delivery Fee
• Restaurant
• Delivery Type
• Order Total
• Amount Due
• Paid with Bonus Points
• Payment Status

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Order Statuses (UI Labels)

The live Admin Panel displays user-friendly status labels instead of the internal v5 status codes.

UI Label	Internal Status	Description
New	in_process (?) — exact mapping is being confirmed	Order has been created and is awaiting processing
(Intermediate statuses)	placed, cooking, cooked, in_road	Order progresses through preparation and delivery
Completed	completed	Final completed status
Cancelled	canceled	Final cancelled status

The exact mapping between legacy v5 status codes and the new UI labels (“New”, “Completed”, etc.) is currently being verified by the product team. The status transition logic remains unchanged: statuses may only move forward, except for transitions to Canceled.

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Order Status Flow

Status	Meaning	Next Available Statuses
in_process / New	Order is being processed	placed, canceled
placed	Accepted by the restaurant	cooking, canceled
cooking	Being prepared	cooked, canceled
cooked	Ready for pickup / dispatch	in_road, completed, canceled
in_road	Out for delivery	completed, canceled
completed / Completed	Successfully completed	✅ Final
canceled / Cancelled	Cancelled	❌ Final

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Unpaid Online Orders

The Camera button displays online orders that were created in the system but have not yet been sent to the POS/ERP and have not been confirmed by the payment provider.

This view is primarily intended for payment troubleshooting.

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Filters

Filter	Description
Order Status	Open Orders / Closed Orders
Payment Method	Cash, Card, Online, etc.
Paid	Yes / No
Restaurant	Filter by restaurant
Order Total	Minimum / Maximum
Created At	Date range
Group Order	Group orders only
Items per Page	Default: 25

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Bulk Actions

Action	Description
Send Order to ERP	Manually sends an order that failed to reach the POS automatically. Available only for orders without an ERP ID.
Release Bonus Hold	Returns bonus points that were reserved during checkout.
Export Cost Information	Exports financial information for selected orders. The file becomes available in the Exportssection.
Export Orders	Exports complete data for selected orders. The file becomes available in Exports.
Retrieve ERP Information	Available only for Syrve. Retrieves the ERP response for troubleshooting purposes.
Assign Courier	Assigns the order to a courier from the Couriers section.

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Order Details

The Order Details page contains approximately 30 fields.

ERP Information

Field	Description
ERP Order ID	Empty until the order is synchronized with the ERP
ERP Order Number	ERP-generated order number
Internal ID	Eatery Club internal order ID

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General Information

Field	Description
Customer	Link to the customer profile
Customer Name	Name entered during checkout
Phone Number	Customer contact number
Created At	Displayed in Europe/Kyiv timezone
Scheduled Time	Delivery or pickup time
Order Number	Internal order number
Order Status	UI status label (New, Completed, etc.)
Call Customer	Yes / No
Number of Guests	Number of people included in the order
Comment	Customer note

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Financial Information

Field	Description
Delivery Fee	Delivery cost
Restaurant	Link to the restaurant
Delivery Address	Delivery orders only
Payment Method	Linked to Payment Type resources
Delivery Type	Pickup / Delivery / Dine-in / Kiosk
Change Due	Cash payments only
Order Total	Total value of ordered items
Amount Due	Final payable amount after discounts and bonuses
Promo Code	Link to the applied promo code
Paid with Bonus Points	Bonus amount redeemed
Tips	Tip amount
Taxes	Order-level taxes (Sales Tax)
Payment Status	Unpaid / Paid / Refunded
Order Source	Website / Mobile Website / iOS / Android, etc.

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New Relationships

Field	Description
Delivery Zone	Delivery orders only
Kiosk	Associated kiosk device, if applicable
Courier	Linked courier resource assigned to the order

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Order Items

Columns

• ID
• Product (with “Verified” / “Unverified” suffix)
• Restaurant
• Customer
• Product Variant
• Quantity
• Price

The product verification status is propagated from the Product entity to the order line. The exact business semantics are currently being clarified by the product team.

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Available Actions

Action	Description
Delete Resource 🔴	Permanently deletes the order. Intended only for test or erroneous orders. This action cannot be undone.
Send Order to ERP	Manual ERP submission (available only if no ERP ID exists).
Release Bonus Hold	Returns reserved bonus points to the customer.
Issue Refund	Refunds an online payment.
Retrieve ERP Information	Syrve only. Used for diagnostics.
Assign Courier	Assigns the order to a courier from the Couriers section.

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Editable Fields

Only the following fields may be edited manually:

• Created At
• Order Status
• Payment Status

Edit orders only in exceptional circumstances. The ERP remains the system of record. Manual modifications may result in data inconsistencies between systems.

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Common Scenarios

Manually Sending an Order to the ERP

1. Locate the order that failed to reach the POS.
2. Verify that the ERP Order ID field is empty.
3. If an ERP ID already exists, contact Support instead.
4. Select the order.
5. Choose Actions → Send Order to ERP.

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Assigning a Courier

1. Locate an order with the Ready for Dispatch (cooked) status.
2. Open the order.
3. Click ⋯ → Assign Courier.
4. Select a courier from the Couriers directory.
5. Confirm the assignment.

Result

The Courier field is populated, and the assigned courier receives a notification.

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Releasing Reserved Bonus Points

1. Locate the cancelled order.
2. Select it.
3. Choose Actions → Release Bonus Hold.

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Refunding an Online Payment

1. Open the order.
2. Select ⋯ → Issue Refund.

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Where to Find It

• Orders List
• Example Order (Order #11717)

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Related Articles

• Delivery Zones
• Delivery Settings
• Delivery Analytics
• Couriers
• Data Export