Couriers: Managing Delivery Staff

Purpose

Manage delivery couriers in Eatery Club. Couriers are a standalone entity that can be created and managed directly in the admin panel.

Couriers are different from Waiters.

Couriers vs. Waiters

Entity	Source	Management
Waiters	Synchronized from the ERP system	Waiters section (read-only)
Couriers	Created manually in the admin panel	Couriers section (full CRUD)

Courier Fields

Field	Description
ID	Automatically generated.
First Name	Courier’s first name.
Last Name	Courier’s last name.
Email	Work email address.
Phone	Contact phone number.

Assigning a Courier to an Order

1. Create the courier in the Couriers section.
2. Open an order with the Ready status.
3. Click the ⋯ menu and select Assign Courier.
4. Choose a courier from the list.

Result: The Courier field is populated in the order, and the assigned courier receives a notification about the delivery.

Scenario: Add a New Courier

1. Go to Settings → Couriers.
2. Click Create.
3. Enter the courier’s First Name, Last Name, Email, and Phone.
4. Click Save.

Scenario: Deactivate a Courier

Note: As of May 2026, the deactivation workflow is still being finalized. To remove a courier from the active list, please contact Eatery Club Support.

Scenario: Assign a Courier

For step-by-step instructions, see Orders: List, Filters, Statuses & Actions, specifically the Assign a Courier section.

Where to Find It in the Admin Panel

Couriers

Related Articles

• Orders (Assign Courier)
• Delivery Settings
• Waiters (for Table Orders)