Papa Johns launches Google Gemini AI for all orders
Papa Johns brings its ordering channels together with Google Gemini AI. A customer can start an order by voice in a car and finish it at a restaurant kiosk.
Photo by Mariia Shalabaieva on Unsplash
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On January 20, 2026, Papa Johns became the first restaurant brand to launch a single generative AI agent built on Google Gemini for all of its ordering channels. It works in mobile apps, on websites and phone lines, at self-service kiosks, and in connected vehicle systems.
The conversational agent replaces interactive voice response (IVR) menus and manual data entry. Customers can speak or type to change ingredients or place complex group orders. The agent also recognizes allergens.
The omnichannel agent keeps the order context when a customer switches channels. For example, a customer can start an order by voice in a car and finish it at a restaurant kiosk. Google Cloud data indicates lower cart abandonment than with traditional digital interfaces.
Papa Johns is an example of the shift from manual order-taking to automated ordering. For independent restaurants, this presents a competitive challenge. In our view, developing their own digital channels with apps and AI agents is one possible response. Eatery Club™ is an example of a white-label platform for owned channels.
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Pauline Shevchenko
News Writer at Eatery Club. I love games and contemporary art. I mostly write about technology, the HoReCa industry, and AI.
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